By entering Serempre under the SA modality, you will find different advantages that will allow you to grow professionally:
You will work with our international clients, interacting with multicultural teams and innovative projects.
You will have the opportunity to communicate in English, thus enhancing your skills in a second language.
Remote work.
You will come across different cutting-edge technologies.
Share knowledge with other professionals and customers, providing technical guidance, on how to use a product or service effectively and efficiently.
Learn something new every day while working with colleagues and partners from different cultural backgrounds; you will observe various projects, processes, and products, alongside resolving technical issues, you'll also help to test upcoming clients´ products.
Collaborate with various teams and from other areas within the client´s company, including customer service, product, engineering, operations, sales and external partners to identify and implement solutions to complex technical problems.
Diagnose and troubleshoot technical problems that customers encounter with products or services to then, provide guidance on how to use a product or service effectively and efficiently.
Document and escalate complex issues to higher-level support personnel.
Conduct research to identify and implement solutions to complex technical problems
Test and evaluate new products and services before they go to market to ensure they are functioning properly and meet the customer needs.
Develop and maintain up-to-date technical documentation, manuals, guides and knowledge base articles.
This position may also require participation in an on-call (off-hours/weekend) rotation
Bachelor in computer science, Computing, Information Systems or related technology field.
Must have advanced english. (will be assessed)
Strong technical background and familiarity with the products, systems, and technologies you have support.
+3 years of experience testing mobile or web applications.
Must have strong SQL Query skills.
Analytical and problem-solving skills are key, to analyzing complex technical problems and identifying effective solutions on time. Besides, service orientation and communication skills to effectively communicate with customers.
Knowledge of support tools, such as ticketing systems, remote desktop software, and management systems.
We value someone passionate about solving problems, who is motivated to help others, and who offers a service with high-quality standards when it comes to impacting the positive experience of each client.